Retail Learning Institute

Advancing Leadership and Vocational Learning to support the growth of people,
workplaces and communities.

Tailored supermarket training at affordable prices.

The Retail Learning Institute is a people development organization supported by The Coca-Cola Company. The Institute has been dedicated to providing online training through a LMS (Learning Management System) for food retailers worldwide. As an educational organization, we serve more than 10,000 stores with blended training programs that include online courses divided into nine different libraries. The Institute also provides retailers and associations with their own branded online corporate universities.

Retail Learning Institute provides a complete online learning program tailored to your supermarket. The Institute offers:

  • a well-rounded catalog that include more than 175 supermarket specific courses
  • certifications, gradebook records for each student, reporting tools for managers (a full award winning LMS – Learning Management System)
  • the option to customize the content (courses) and the interface.
  • classroom training: The International Supermarket Management Class
  • leadership development program – The Leadership Journey

Tailored supermarket training at affordable prices.

The Retail Learning Institute is a people development organization supported by The Coca-Cola Company. The Institute has been dedicated to providing online training through a LMS (Learning Management System) for food retailers worldwide. As an educational organization, we serve more than 10,000 stores with blended training programs that include online courses divided into nine different libraries. The Institute also provides retailers and associations with their own branded online corporate universities.

Retail Learning Institute provides a complete online learning program tailored to your supermarket. The Institute offers:

  • a well-rounded catalog that include more than 180 supermarket specific courses
  • certifications, gradebook records for each student, reporting tools for managers (a full award winning LMS – Learning Management System)
  • the option to customize the content (courses) and the interface.
  • classroom training: The International Supermarket Management Class
  • leadership development program – The Leadership Journey

Courses

Our libraries are a continually expanding selection of online certification courses specialized in the core aspects
of the supermarket and food retail industry. Our courses are developed in conjunction with industry experts,
affiliate faculty and staff to meet the needs of retailers worldwide.

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Member Case Study

Building Knowledge Sharing Culture to Elevate Customer Service
How the IGA Institute launched it’s ‘Way To Care’ Learning Program Across 10,000 Food Retailers Worldwide.

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Download Case Study

What Makes The Institute Unique?

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New Courses

Meat 2 – Product Knowledge – Beef

Product knowledge is essential to run the meat department smoothly. It is important to get acquainted with the different types of animal carcass cuts. In this course, we will discuss beef primal and sub-primal cuts. You will be able to explain to customers why meat cuts have different prices and how to prepare each cut for cooking.

Cashier 9 – Checkout Process: Make a Sales Adjustment

As you add items to your customer’s transaction, there are common issues you may encounter. Your customer may ask you to remove an item. Or, you may add an item incorrectly, resulting in a duplicate charge or the wrong price. Other issues you’ll have to address include damaged products or transaction errors. Being familiar with all of these issues, why they occur and how to prevent them, will allow you to deliver exceptional service, anytime they arise. In this course, you’ll learn about common checkout issues and what you can do during the sales transaction to resolve each one.

2020 – Sexual Harassment – Supervisors – Illinois

A prompt and effective response to a complaint can limit, or entirely eliminate an employer’s liability in a discrimination, harassment, or retaliation lawsuit, it is imperative that employers implement an effective mechanism to investigate and resolve workplace complaints.

The U.S. Equal Employment Opportunity Commission (EEOC) guidelines encourage employers to affirmatively raise the subject of sexual harassment, express strong disapproval, develop appropriate sanctions, inform associates about their rights and raising the issue of harassment under Title VII, and develop educational methods to sensitize employees and management.

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