During the checkout process, a cashier does much more than simply scan merchandise and process a payment – they interact with the customer. This interaction contributes to the customer’s overall shopping experience, making customer service an important part of your job as a cashier. In this course, you’ll learn how to provide your customer with an exceptional experience at the start of the transaction.
This course has the following objectives:
• Describe how to acknowledge a customer using both verbal and non-verbal signals.
• Discuss the ways to inquire about, and resolve, an unfilled need.
• Define best practices associated with the store’s loyalty program and bagging preferences.
Course Description: 9m