As you add items to your customer’s transaction, there are common issues you may encounter. Your customer may ask you to remove an item. Or, you may add an item incorrectly, resulting in a duplicate charge or the wrong price. Other issues you’ll have to address include damaged products or transaction errors. Being familiar with all of these issues, why they occur and how to prevent them, will allow you to deliver exceptional service, anytime they arise. In this course, you’ll learn about common checkout issues and what you can do during the sales transaction to resolve each one.
This course has the following objectives:
- Identify common checkout issues, the reasons they occur and how to prevent them
- Describe the process for voiding an item
- List the actions recommended for resolving common checkout issues
Course Duration: 15m